March 2020 Response to COVID From RESOLVE

Message From Our Interim CEO, Mary Whittier

We at RESOLVE are taking COVID-19 (coronavirus) seriously while knowing that we have incredibly important work to do every day with our clients in providing cutting edge therapy to those who need it most. In fact, with the restrictions on social contact and many people staying at home, one could potentially be at even more risk of harm by their partners.

Please know that we remain open to serving our clients in the very best way possible, even if that means modifying the way we provide services. RESOLVE will continue to monitor the situation, and take our lead from our local medical and public health expert. We are following current guidelines for essential services and regularly sanitizing our office space. 

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Our Response to Coronavirus (COVID-19)

We will continue to update this post as new information and/or adjustments to our counseling procedures become available.

Updated Friday,  July 31st – 1:00 pm

RESOLVE has been providing services virtually since the onset of the Coronavirus. Since late June we are back to offering in-person sessions following New York State mandated guidelines.

Our therapy sessions are being held in our conference room to ensure privacy, social distancing and healthy ventilation. Strict sanitation routines are being followed between appointments. Prior to in-office visits, clients are required to complete a COVID-19 questionnaire.

For those that are not ready to come into the office, we continue our teletherapy by video conferencing via Zoom or Doxy, or by telephone.

Rest assured, we are fully staffed and ready to help in whatever means is most comfortable for you…in the office, telephone, or teletherapy. Together we are here to help empower you to break the cycle of domestic and intimate partner violence.

Please don’t hesitate to call us at 585-425-1580 or email us at to inquire about accessing our services in the way that works best for you.

Hours of operation:
Monday • Wednesday • Friday: 8:30am to 5:00pm
Tuesday • Thursday: 8:30am to 7:00pm