April 2020 Response to COVID from RESOLVE

Message From Our Interim CEO, Mary Whittier

Many people have asked for an update about how RESOLVE and our clients are doing. Please know that RESOLVE remains open and is conducting therapy by phone and videoconferencing options like Doxy or Zoom. We are seeing an increase of anxiety, depression and fear in our clients given the current situation.

One of our current clients (and there are many in this situation), is a healthcare provider dealing with patients in a work environment that is unbelievably stressful, while her children are living with her abusive partner. In fact, many of our clients are professional working women, where the only "safe place" is work. For many, that safe place has been taken away due to the pandemic. For others, given COVID-19, they put themselves at risk at work and at home but for very different reasons.

Mary Whittier, RESOLVE Interim CEO

Many have also asked how you can help RESOLVE during this time. We fully anticipate a significant increase and demand for our therapeutic services when we get to a “new normal.” Help us prepare by fulfilling immediate needs on our Wish List or making a monetary donation.

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Our Response to Coronavirus (COVID-19)

We will continue to update this post as new information and/or adjustments to our counseling procedures become available.

Updated Friday,  July 31st – 1:00 pm

RESOLVE has been providing services virtually since the onset of the Coronavirus. Since late June we are back to offering in-person sessions following New York State mandated guidelines.

Our therapy sessions are being held in our conference room to ensure privacy, social distancing and healthy ventilation. Strict sanitation routines are being followed between appointments. Prior to in-office visits, clients are required to complete a COVID-19 questionnaire.

For those that are not ready to come into the office, we continue our teletherapy by video conferencing via Zoom or Doxy, or by telephone.

Rest assured, we are fully staffed and ready to help in whatever means is most comfortable for you…in the office, telephone, or teletherapy. Together we are here to help empower you to break the cycle of domestic and intimate partner violence.

Please don’t hesitate to call us at 585-425-1580 or email us at info@resolve-roc.org to inquire about accessing our services in the way that works best for you.

Hours of operation:
Monday • Wednesday • Friday: 8:30am to 5:00pm
Tuesday • Thursday: 8:30am to 7:00pm