We Are Still Open During COVID Outbreak

RESOLVE is still open and providing support to survivors of domestic violence through virtual therapy sessions. However, there have been noticeably less calls for RESOLVE’s services since COVID-19 and that is worrisome. Our Interim CEO believes this is because it is difficult for survivors who still live with their abusers to reach out for help. 

Being close and not being able to get away or not being able to either run an errand or go to work or go visit family members… all those things that were tactics or the ability to get away are gone now and it really is going to mount and mount and mount.

Mary Whittier, RESOLVE Interim CEO

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Our Response to Coronavirus (COVID-19)

We will continue to update this post as new information and/or adjustments to our counseling procedures become available.

Updated Friday,  July 31st – 1:00 pm

RESOLVE has been providing services virtually since the onset of the Coronavirus. Since late June we are back to offering in-person sessions following New York State mandated guidelines.

Our therapy sessions are being held in our conference room to ensure privacy, social distancing and healthy ventilation. Strict sanitation routines are being followed between appointments. Prior to in-office visits, clients are required to complete a COVID-19 questionnaire.

For those that are not ready to come into the office, we continue our teletherapy by video conferencing via Zoom or Doxy, or by telephone.

Rest assured, we are fully staffed and ready to help in whatever means is most comfortable for you…in the office, telephone, or teletherapy. Together we are here to help empower you to break the cycle of domestic and intimate partner violence.

Please don’t hesitate to call us at 585-425-1580 or email us at info@resolve-roc.org to inquire about accessing our services in the way that works best for you.

Hours of operation:
Monday • Wednesday • Friday: 8:30am to 5:00pm
Tuesday • Thursday: 8:30am to 7:00pm